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Job Responsibility:

  • Acts as Head of a Kitchen Department.  
  • Works alongside the Executive Chef in managing daily kitchen activities of a particular department, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking.
  • Provides meal quality and consistency by following designated recipes.

Employment Type : Full Time


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  • Assists the Director of Sales and Marketing with all activities related to developing, managing and establishing sales strategies to achieve sales targets and support company objectives. 

Employment Type : Full Time


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1. Front Office Operation and Administration

 

    • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
    • Work closely with sales and reservation team for group bookings/VIP booking and ensure smooth booking procedure is being adhered to.
    • Work closely with the Housekeeping Department to improve guest services, coordinates on the availability of room and foster cross departmental communication.
    • Coordinates and work closely with reservations regarding room type availability
    • Ensuring guest transportation arrangement
    • Manage and ensure the arrival and departure experience of all guests
    • Ensuring room preference and amenities of VIP guests
    • Coordinate daily activities with hotel management team on a daily basis.
    • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
    • Work within the allocated budget for the front office
    • Manage Club lounge operations and oversee pool and room blockings operations.
    • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
    • Perform other duties as requested by management

 

2. Customer Loyalty

 

    • Ensure to maintain a professional and high quality service oriented environment at all times.
    • Oversee Duty Managers in dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
    • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service
    • Upholds the hotel's commitment to hospitality

3. People Management

 

  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
  • Approves front office employee schedules prepared by Front Office Supervisors
  • Evaluate Front Office Supervisor work performance
  • Responsible in disciplining his/her subordinates

4. Records and Reports

  • Keep records on Club Lounge statistics
  • Records and reports VIP Guest list’s to the Hotel Management

 


Employment Type : Full Time


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  • Prepares and carries out food and beverage service to guests in a courteous and efficient manner.
  • This includes offering table service to guests and regularly checking the floor.

Employment Type : Full Time


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  • Performs general office duties to support Sales & Marketing team, e.g. preparation of corporate letters and contracted rates, filing, sending emails, typing, faxing, copying, loading special or negotiated and maintains customer and company profiles.

Employment Type : Full Time


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  • Has 3-5 years working experience in a similar capacity.
  • Has a degree major in communications, public relations, or marketing
  • Can both fluently speak and writing in English.
  • Must have a professional level skill in graphics and knowledge of desktop publishing for inhouse graphics design and production and in print production.
  • Has a complete knowledge and understanding in marketing and public relations concept.
  • Can prepare and provide news, features, and other press releases for different publications to generate positive publicity and increased awareness of the Company.
  • Responsible for all activities related to developing, managing, and establishing marketing strategies to achieve market targets and support company objectives.
  • Can do a plan and develop an advertising/promotion calendar for the hotel in line with approved marketing strategies.
  • Can recommend, develop, and facilitate the approved marketing action plans for the hotel.

Employment Type : Full Time


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  • Responsible for all maintenance issues within the hotel.
  • Performs daily checks, repairing equipment, and coordinating renovation projects.

Employment Type : Full Time


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  • Provides supervision, direction and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards established by Seda Hotels.

Employment Type : Full Time


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  • Responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met.
  • Supervise the Front Desk and Concierge operation, provides guest services and check-in and check-out of guests. 

Employment Type : Full Time


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  • Provides guest services, handles the set-up of daily reservations and check-in and check-out of guests. 

Employment Type : Full Time


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Responsible for all activities related to developing, managing and establishing sales and marketing strategies to achieve sales targets and support company objectives. Specific responsibilities include annual sales and marketing plans; effective management of online and offline marketing, sales and promotional activities; and handling key travel trade accounts.

 

  • Assists the Director of Sales & Marketing in developing packages and promotions for the Company and recommends sales and marketing activities throughout the year to achieve throughout the year to achieve set goals and targets.
  • Builds alliances with various sectors and establishments (banks, credit cards, luxury consumer products, TV shows, special events, etc.) by recommending joint programs in line with the marketing strategies and promotion of the hotel.
  • Maintains strong professional and productive business relationship with partners in the industry (Government agencies; Tour Operators/ Agents; Associations; and corporations) by participating in various local and international events and conducting sales visits and attending industry-related functions.
  • Represents the Company in various local and international trade shows and other social events in the interest of promotions and PR.
  • Reviews solicitations and sponsorship requests, and recommends participation in events and programs that would result to positive exposure and good PR of the Company.
  • Manages internet marketing through programs with internet-based magazines and other on-line businesses in order to ensure maximum exposure for the hotel.
  • Monitors, gathers, and provides information and analysis of guests, competition, the local and global tourism industry, and market trends and offers recommendations for any appropriate marketing program or sales activity.
  • Distributes accounts amongst the sales executives in terms of geographical territories, market segments and industries to ensure wider market reach and efficiency in service.
  • Sets production targets for each Sales Executive to achieve the departments through efficient sales activities.

Employment Type : Full Time


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Deliver high quality food and beverages to customers in the restaurant and bar of the hotel;

Assist the F&B Manager to ensure that the overall business achieves its ultimate potential in sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style; and,

Assist the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism while achieving profitability in line with budget.

 

  1. Assists the F&B Manager in maintaining an effective and efficient F&B Service System in the restaurant and bar area, banquet service and room service areas.
  1. Supervises the F&B Team upfront, hands-on, and with visible leadership.  Provides positive feedback and reinforcement.
  1. Assists the F&B Manager in coaching, counselling, disciplining all F&B staff—permanent, project, and outsource.
  1. Implements the monthly action plans set by the F&B Manager by preparing a daily To-Do List for the F&B Team.
  1. Monitors and controls attendance, shift rosters.
    1. Prepares attendance sheets.
    2. Prepares shift rosters.
    3. Maintains absence statistics.
  1. Participates in the selection of F&B Associates:
    1. Reviews application.
    2. Conducts interviews.
    3. Completes interview assessments.
    4. Makes recommendations.
  1. Assists the F&B Manager in conducting technical job knowledge training.
    1. Prepares and utilizes F&B task breakdowns.
    2. Personally conducts minimum of two (2) training sessions per week.
  1. Assists the F&B Manager in the conduct of daily briefings.
    1. Conveys important Hotel information.
    2. Emphasizes current priorities, new products/services.
    3. Reinforces standards.
    4. Feedback guest comments.
  1. Provides feedback on F&B operations to the F&B Manager.
    1. Reviews important statistics on occupancy, covers, productivity, revenues, GOP.
    2. Highlights achievements, problems, challenges.
  1. Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  1. Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems.
  1. Ensure that restaurant, bar and function rooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  1. Ensure that waiters/waitresses are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  1. Ensure that the bar is clean and stocked with the stipulated requirements.
  1. Ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure that room service orders are executed promptly and that they comply with the required standards.
  1. Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure the efficient running of the banquet service and that all banqueting rooms, are clean and tidy.
  1. Ensures safe working practices.
    1. Sets safety standards conducts training.
    2. Communicates standards to staff.
    3. Nurtures accident prevention culture.
    4. Conducts regular inspections of all inaccessible areas.
  1. Monitors cleanliness & hygiene standards.
    1. Constantly monitors cleanliness standards.
    2. Monitors pest control procedures.
  1. Monitors grooming and appearance standards of employees.
    1. Set standards & communicates to staff.
    2. Conducts individual counselling if required.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Controls captain’s orders.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Analyzes guest questionnaires.
    2. Solicits guest feedback.
    3. Analyzes guest feedback from log book.
  1. Exceeds guests’ satisfaction and maximizes return guests.
    1. Meets and greets guests.
    2. Escorts on departure.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
  1. Identifies and analyzes problems and develops solutions; Records critical incidents.
  1. Monitors and controls productivity.
    1. Completes daily productivity forms.
    2. Analyses weekly, monthly productivity statistics.
    3. Highlights achievements, problems, challenges.
    4. Maintains wastage/breakage statistics.
    5. Briefs employees on wastage costs/savings.
  1. Practices cost containment.
    1. Maintains F&B operations statistics.
    2. Makes projections based on estimated occupancy, trends of local guests, etc.
  1. Prepares accurate monthly forecasts of covers, revenue, expenses, and GOP.
    1. Prepares Reports.
  1. Prepares budgets for operating equipment, CAPEX.
    1. Maintains file of equipment needs and obtains quotations for submission as part of budget process.
  1. Ensure effecting upselling.
    1. Measures sales/revenues.
    2. Trains staff to upsell without pressuring.
    3. Measures revenue gains from upselling.
    4. Maintains liaison with Communications Manager regarding VIP guests and external Public Relations opportunities.
  1. Optimizes opportunities for marketing the outlet.
    1. Use guest history to highlight marketing opportunities.
  1. Conducts sales calls.
    1. Makes phone calls to regular guests.
    2. Makes visits to local companies to promote outlet.
  1. Controls quality of merchandising displays.
    1. Ensures regular rotation of displays.
    2. Generates ideas from team for new display ideas.
    3. Monitors displays in competitor hotels.
  1. Ensures adequate supplies.
    1. Check par stocks of linen, chinaware, cutlery, based on estimated daily consumption.
  1. Oversees preparation of bar mis-en-place.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Strictly controls and checks captain’s orders and billing statements of guests.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Solicits and analyzes guest feedback.
    2. Analyzes guest feedback from log book.
  1. Exceeds guest satisfaction and maximizes return guests.
    1. Meets and greets guests and leads them to their table
    2. Introduce the F&B Associate that will serve the guest.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
    5. Escorts on departure.
  1. Guest Delight and Retention
    1. Establishes relationships with guests to delight and gain loyalty.
    2. Ensures guest recognition programmes are maintained.
    3. Actively obtains feedback from guests to improve services and facilities.
    4. Drives customer delight and retention by being a role model in delighting guests in every single interaction.
    5. Maintains a database of regular/loyal guests complete with their contact numbers and preferences.

Employment Type : Full Time


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The Executive Sous Chef is responsible for directing, controlling and managing the Kitchen operations of hotels

Helps in preparing department’s business plans, assists in developing, implementing, monitoring and action plans.

Helps prepare operational budget of the department

Helps develop and plan, and implement food menus according to the prescribed hotel standards

Oversees the timely and efficient preparation of breakfast, lunch, and dinner meals based on planned menus.

Provides timely response/feedback to guest comments/requests, and coordinates with concerned departments for specific actions

Helps develop and implement procedures for maintaining standard quality of food by quality checks, and health safety requirements.

Ensures availability and functionality of all operating equipment and ensures adequate supply of consumable supplies for Kitchen Operations.

Trains and motivates employees to work and render quality service through a systemized on-the-job coaching, informal or formal learning session, and constant performance monitoring and recognition

Helps ensure timely and accurate generation and submission of reports which include daily inventory items, weekly market list, and buffet analysis, daily food costs, staff matters and 85-86 items to the executive chef F&B Manager and Purchasing.

Helps prepare the proper work schedules of the kitchen staff, in line with the occupancy forecast and departmental requirements.

Communicates any pertinent information which may affect department operations to kitchen heads, co-workers and staff and likewise, relays any concerns from staff to the executive chef and F&B Manager for evaluation and or action.

Supports EMS initiatives, which includes but is not limited to, proper waste segregation and disposal of garbage generated by kitchen operations.

Upholds the legal responsibilities of the companies to ensure that its departmental operations are within the boundaries of the law

Performs other related tasks as may be required by his or her superior from time to time.


Employment Type : Full Time


APPLY FOR THIS JOB

Deliver high quality food and beverages to customers in the restaurant and bar of the hotel;

Assist the F&B Manager to ensure that the overall business achieves its ultimate potential in sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style; and,

Assist the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism while achieving profitability in line with budget.


Employment Type : Full Time


APPLY FOR THIS JOB

Manages and controls the daily operations of the bar restaurant in the Hotel to the required standards and within the agreed budgetary limits.

Responsible for managing the entire activities of food department. He/she has to work closely with the Executive Chef and the Sales & Marketing Department.

Responsibilities

:

  1. Establishes and maintains an effective and efficient F&B Service System in the restaurant & bar area.

 

 

  1. Leads the F&B Team upfront, hands-on, and with visible leadership.  Provides positive feedback and reinforcement.

 

 

  1. Coach, counsel, discipline all F&B staff—permanent, project, and outsource.

 

 

  1. Determines priorities, sets goals, and follow up.
    1. Prepares monthly action.
    2. Grades priorities.
    3. Prepares daily To-Do List.

 

 

  1. Monitors and controls attendance, shift rosters.
    1. Prepares attendance sheets.
    2. Prepares shift rosters.
    3. Maintains absence statistics.

 

 

  1. Participates in selection of F&B Associates:
    1. Reviews application.
    2. Conducts interviews.
    3. Completes interview assessments.
    4. Makes recommendations.

 

 

  1. Conducts technical job knowledge training.
    1. Prepares and utilizes F&B task breakdowns.
    2. Identifies and prepares F&B Service Trainer(s).
    3. Personally conducts minimum of two (2) training sessions per week.

 

 

  1. Conducts daily briefings.
    1. Conveys important Hotel information.
    2. Emphasizes current priorities, new products/services.
    3. Reinforces standards.
    4. Feedback guest comments.

 

 

  1. Provides feedback to management.
    1. Reviews important statistics on occupancy, covers, productivity, revenues, GOP.
    2. Highlights achievements, problems, challenges.

 

 

  1. Ensures the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.

 

 

  1. Ensures that profit margins are maintained, agreed costs are not exceeded through effective control systems.

 

 

  1. Ensures that bar rooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.

 

 

  1. Ensures that waiters/waitresses are always correctly and smartly dressed, that they offer professional and courteous service to their customers.

 

 

  1. Ensures that the bar is clean and stocked with the stipulated requirements.

 

 

  1. Ensures that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.

 

 

  1. Ensures that room service orders are executed promptly and that they comply with the required standards.

 

 

  1. Ensures safe working practices.
    1. Sets safety standards conducts training.
    2. Communicates standards to staff.
    3. Nurtures accident prevention culture.
    4. Conducts regular inspections of all inaccessible areas.

 

 

  1. Monitors cleanliness & hygiene standards.
    1. Constantly monitors cleanliness standards.
    2. Monitors pest control procedures.

 

 

  1. Monitors grooming and appearance standards of employees.
    1. Set standards & communicates to staff.
    2. Conducts individual counselling if required.

 

 

  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Controls captain’s orders.
    3. Monitors service.
    4. Assists in service as required.

 

 

  1. Monitors and analyzes levels of guest satisfaction.
    1. Analyzes guest questionnaires.
    2. Solicits guest feedback.
    3. Analyzes guest feedback from log book.

 

 

  1. Exceeds guests’ satisfaction and maximizes return guests.
    1. Meets and greets guests.
    2. Escorts on departure.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.

 

 

  1. Identifies and analyzes problems and develops solutions; Records critical incidents.

 

 

  1. Monitors and controls productivity.
    1. Completes daily productivity forms.
    2. Analyses weekly, monthly productivity statistics.
    3. Highlights achievements, problems, challenges.
    4. Maintains wastage/breakage statistics.
    5. Briefs employees on wastage costs/savings.

 

 

  1. Practices cost containment.
    1. Maintains F&B operations statistics.
    2. Makes projections based on estimated occupancy, trends of local guests, etc.

 

 

  1. Prepares accurate monthly forecasts of covers, revenue, expenses, and GOP.
    1. Prepares Reports.

 

 

  1. Prepares budgets for operating equipment, CAPEX.
    1. Maintains file of equipment needs and obtains quotations for submission as part of budget process.

 

 

  1. Ensures effecting upselling.
    1. Measures sales/revenues.
    2. Trains staff to upsell without pressuring.
    3. Measures revenue gains from upselling.
    4. Maintains liaison with Communications Manager regarding VIP guests and external Public Relations opportunities.

 

 

  1. Optimizes opportunities for marketing the outlet.
    1. Use guest history to highlight marketing opportunities.

 

 

  1. Conducts sales calls.
    1. Makes phone calls to regular guests.
    2. Makes visits to local companies to promote outlet.

 

 

  1. Controls quality of merchandising displays.
    1. Ensures regular rotation of displays.
    2. Generates ideas from team for new display ideas.
    3. Monitors displays in competitor hotels.

 

 

  1. Ensures adequate supplies.
    1. Check par stocks of linen, chinaware, cutlery, based on estimated daily consumption.

 

 

  1. Oversees preparation of mis-en-place in the restaurant and bar.

 

 

  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Strictly controls and checks captain’s orders and billing statements of guests.
    3. Monitors service.
    4. Assists in service as required.

 

 

  1. Monitors and analyzes levels of guest satisfaction.
    1. Solicits and analyzes guest feedback.
    2. Analyzes guest feedback from log book.

 

 

  1. Exceeds guest satisfaction and maximizes return guests.
    1. Meets and greets guests and leads them to their table
    2. Introduce the F&B Associate that will serve the guest.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
    5. Escorts on departure.

 

 

  1. Guest Delight and Retention
    1. Establishes relationships with guests to delight and gain loyalty.
    2. Ensures guest recognition programmes are maintained.
    3. Actively obtains feedback from guests to improve services and facilities.
    4. Drives customer delight and retention by being a role model in delighting guests in every single interaction.
    5. Maintains a database of regular/loyal guests complete with their contact numbers and preferences.

Employment Type : Full Time


APPLY FOR THIS JOB

We are looking for a high-performing Sales Executive to support meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing sales potential, support crafted sales plans and account management through sales and relationship-building initiatives.

Responsibilities

  • Achieve growth and hit sales targets for assigned accounts.
  • Implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

  • BS/MS degree in business administration or a related field
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets. Work experience in a 4/5 Star Hotel Brand is preferred.
  • Committed to continuous education through workshops, seminars and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Very good customer and people management skills

Employment Type : Full Time


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The Residences Makati is seeking to hire Duty Engineer who will take pride in ensuring the good maintenance of the Hotel and Residences through carrying out day to day tasks and projects providing service excellence to guests and colleagues in accordance to the Seda brand quality standards and LIVEM company values. 

Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.

  • Work for a Philippine brand hotels, owned and operated by Ayala Land Hotels and Resorts.
  • Learn and grow within a well-established, award-winning and dynamic company who is highly committed to deliver quality product with the best Filipino hospitality to offer seamless hospitality experience.
  • Competitive base salary, compensation and benefits package.

As a Duty Engineer you are responsible for all the mechanical and technical maintenance and HVAC equipment within your property and your role will include key responsibilities such as:

Key accountabilities:

  • Supervise and control the preventive maintenance schedule
  • Responsible for the health safety of the property
  • Follow the preventive maintenance chart strictly and maintain records for future reference
  • Coordinate with other department's counterparts to ensure their satisfaction on quality and progress
  • Create departmental training programmes among engineering employees and create opportunities to multitask
  • Distribute the work to subordinates accordingly to their capabilities in order to get the best results to the specified standards
  • Manage the Team
  • Manage all tasks and Projects
  • Compliance and legal requirements.
  • Confidentiality and data protection.

  General requirements:

  • Minimum 2 years work experience in a similar role within a similar environment.
  • Licensed or Graduate of BS Mechanical or Electrical Engineering.
  • Good understanding of building service and relevant rules & regulations.
  • Ability to communicate effectively.
  • Good problemsolving skills, organized and detail oriented.
  • Very good communication skills both written and verbal.
  • With supervisory experience.
  • Knowledge in legal Occupational Health, Safety and Wellness, regulatory compliance is desirable, but an opportunity to undertake this will be available.
  • Self-motivated and flexible.

Employment Type : Full Time


APPLY FOR THIS JOB

Employment Type : Full Time


APPLY FOR THIS JOB