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  • Oversees and organizes events that will make an impact to a target audience.
  • Ensures events are successful and cost-effective, paying attention to budget and time constraints.
  • Can build a good business relationship with clients
  • Ensures that revenue guidelines are followed to deliver efficient inquiry responses.
  • Can be responsible in optimizing function space utilization in order to maximize event revenue to achieve the total events revenue goals.
  • Able to assists his/her Department Head in the development and implementation of event pricing strategies with Events and Sales team to maximize and yield event revenue.
  • Fully aware of the yearly departmental revenue goal, products, and services. Takes ownership and initiative to solicit business.

 

MICE Manager

  • Has 3-5 years working experience in a similar capacity.
  • Handles overall project management planning, developing, organizing, and implementing events.
  • Can build a good business relationship with clients.
  • In charge of looking for a new business opportunity and expanding existing ones.
  • Able to assists his/her Department Head in the development and implementation of event pricing strategies with Events and Sales team to maximize and yield event revenue.

 


Employment Type : Full Time


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RESPONSIBILITIES

ACTIVITIES

1. Marketing Coordination

  • Edits collaterals and supervises preparation of artwork in coordination with graphic artists, based on brand standards.
  • Develops press releases for hotel promotions and other activities.
  • In-charge of trade shows: paperwork, fees, setup and other requirements.
  • Manages giveaways: orders, replenishment, sourcing and coordination with suppliers.
  • Updates brand website content.
  • Processes printing requirements from obtaining quotations to delivery.
  • Prepares basic guest letters, memos for

 

Communications activities i.e. pictorials, tie-ups.

  • Assists in preparation for hotel pictorials i.e. props, models, related suppliers and also with shoots arranged by magazines, TV shows, affiliate companies.
  • Follows up proposals for tie-ups and set up meetings as necessary.
  • Cascades all group wide initiatives to all properties including promos of other hotels.
  • Abides by the Policies and Procedures of Social Media Guideline.
  • Coordinates with suppliers: get 3 quotations, compile and submit to Purchasing, monitor orders up to delivery.
  • Responds to guest feedback, Tripadvisor and other online review sites.
  • Manages the hotel’s social media accounts in coordination with the Corporate Office and agency handling such.
  • Coordinates with properties for monthly update of dining Promotions in the website

2. Communications Coordination

  • Meets communications operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
  • Meets communications financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
  • Monitors services by maintaining records for the communication center; initiating, coordinating, and enforcing policies and procedures.
  • Monitors and reviews information from materials, events, or the environment, to help analyze competitiveness, discover new trends, create new strategies
  • Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

3. Recordkeeping and Others

  • Ensures proper storage of trade show booth

4. Administrative Tasks

components.

  • Monitors inventory of supplies and order as necessary.
  • Organizes Communications files.
  • Maintains photo and collaterals' library and ensure availability of press kits.
  • Fills up necessary forms for complimentary requests, cash advance/liquidation, check preparation.
  • Submits to Finance suppliers' statement of accounts.
  • Assists in preparation of reports--compilation and scanning of press clippings in Powerpoint presentation of marketing activities by quarter.

 


Employment Type : Full Time


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1. Front Office Operation and Administration

 

    • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
    • Work closely with sales and reservation team for group bookings/VIP booking and ensure smooth booking procedure is being adhered to.
    • Work closely with the Housekeeping Department to improve guest services, coordinates on the availability of room and foster cross departmental communication.
    • Coordinates and work closely with reservations regarding room type availability
    • Ensuring guest transportation arrangement
    • Manage and ensure the arrival and departure experience of all guests
    • Ensuring room preference and amenities of VIP guests
    • Coordinate daily activities with hotel management team on a daily basis.
    • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
    • Work within the allocated budget for the front office
    • Manage Club lounge operations and oversee pool and room blockings operations.
    • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
    • Perform other duties as requested by management

 

2. Customer Loyalty

 

    • Ensure to maintain a professional and high quality service oriented environment at all times.
    • Oversee Duty Managers in dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
    • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service
    • Upholds the hotel's commitment to hospitality

3. People Management

 

  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
  • Approves front office employee schedules prepared by Front Office Supervisors
  • Evaluate Front Office Supervisor work performance
  • Responsible in disciplining his/her subordinates

4. Records and Reports

  • Keep records on Club Lounge statistics
  • Records and reports VIP Guest list’s to the Hotel Management

 


Employment Type : Full Time


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  • Has 2-3 years working experience as Supervisor in an international hotel or in a 4 or 5-star hotel.
  • Has a complete knowledge of the operational system of the housekeeping department, Linen/Uniform procedures, and any other related system.
  • Can monitor manning and productivity ensuring a smooth operation based on forecasted occupancy.
  • Shows leadership and supervise all Room Attendants and Public Area Attendants under the guidance of the Executive Housekeeper.
  • Conducts daily room inspection, reports defective equipment to Executive Housekeeper.

Employment Type : Full Time


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  • Has a minimum of three (3) years of working experience as a Senior Sales Manager or 1-2years working experience as Asst. Director of Sales.
  • Able to facilitate the performance and revenue goals of the hotel by providing leadership, direction and follow-up strategies in order for the property to meet or exceed budget.
  • To establish key, producing and pipeline accounts through effective target-setting and portfolio analysis.
  • Able plan, develop and grow the Sales, team—through leadership, mentorship and coaching to fuel the growth of the team and of the Sales and Marketing division capabilities.

Employment Type : Full Time


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  • Accounting Graduate.
  • Carry out cashiering function set forth in the hotel policies and procedures for the transactions during the shift
  • Has a 1 year and above working experience in a hotel.
  • Review all necessary periodic financial reports and other reports/analysis as may be required by management.
  • Facilitate release and replenishment of assigned cash funds. Further, validate the veracity of liquidation for petty cash advances made.
  • Secure cash and equivalents from theft and strictly implement established internal control.

Employment Type : Full Time


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Pastry Chef

  • Has 3 years working experience as Pastry chef in a reputable 4 to 5-star hotels or has 1 to 2 years of working experience to an international hotel as Pastry Chef.
  • Graduate from Culinary School/ any related course to Culinary.
  • Oversees the timely and efficient preparation of pastries and breads based on planned menus.
  • Monitors consistency of recipes and cooking procedures (in terms of taste, presentation, portioning, etc.) at all times.
  •  Helps prepare operational budget of the department, submits them to the executive chef for approval, and requests for release of the same according to schedule and need.

Employment Type : Full Time


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Job Summary/Purpose:

To work under the guidance of the Group Director of Sales & Marketing; to oversee the operations of the National Sales Team in accordance with the business and marketing plan; and to budget revenue objectives.

To grow account share and drive revenue across hotels with regional priorities and overall segment strategies. To work collaboratively with properties - sales channels to ensure sales efforts are coordinated and complementary.

Success will be measured by: top line revenue, conversion of new businesses, maintaining relationship with existing clients, and increased customer value and ROI.

 

Special Note:

The attached key areas, responsibilities, and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job.

 

 

RESPONSIBILITIES

ACTIVITIES

  1. Product Knowledge

 

 

 

 

 

  • To have a full knowledge of the hotels in terms of rates, discount structure, amenities, and room configuration.
  • To be familiar with hotel promotions and packages.
  • To be familiar with hotel’s policies and procedures.

 

  1. Organization
  • To take charge of the day-to-day operations of the National Team.
  • To maintain efficient Sales Office procedures for productive use of staff time and to ensure the maintenance of accurate and updated account files and follow-up procedures.
  • To monitor and direct business leads to sales managers and to provide motivation, support, encouragement, and direction to all members of the Sales Department.
  • Assist the GDOSM in evaluating sales opportunities and challenges; develop/execute a hands-on sales game plan that will improve negative trends at a hotel.
  1. Accounts Development and Management
  • To maintain responsibility of an assigned accounts portfolio.
  • To have an advance level of producing room and banquet revenue through direct soliciting business in all platforms of marketing via aggressive prospecting, making presentations, developing contracts, and negotiating and closing sales.
  • Regularly review the level of future room night bookings for each hotel and identify periods of weakness. Create action plans and strategies to correct these concerns.
  • To ensure prompt and systematic servicing of all business accounts.
  • To conduct site inspections and entertainments with potential clients.
  • To monitor VIP guests on arrival, room assignments, and amenities.
  • Assist in the process of setting room rates at each hotel to maximize sales within the competitive environment. Monitor STR reports, competitive rates and other pricing diagnostic tools available. Make recommendations for corrective action as needed.

 

 

  1. Administrative
  • Ensure compliance with Seda sales, marketing, events and revenue management guidelines and business standards.
  • Develop and implement a monthly summary report to keep the Corporate Office and GMs informed of key issues, opportunities and challenges in the assigned hotels.
  • To check Daily Activity Reports and Itineraries of Sales Managers/ Executives.
  • To prepare presentations, proposals, and contracts.
  • To utilize Sales Office systems consistently to maintain accurate, up-to-date information for all business contacts.
  • Execute a basic Seda sales training program for every new entry-level sales manager to ensure that the company and brand standards for the sales process are understood and practiced consistently for the maximum sales effectiveness.
  • Assist in the process of setting room rates at each hotel to maximize sales within the competitive environment. Monitor STR reports, competitive rates and other pricing diagnostic tools available. Make recommendations for corrective action as needed.

 

  1. Communication
  • To assist the GDOSM in coordinating the specific objectives of the Sales Plan with the functional departments of the organization.
  • Work with the property-level sales directors and managers to facilitate the development of monthly/quarterly sales action plans to be executed on property. Monitor timely execution of plans.

 

  • To prepare and distribute internal/external correspondence, contracts, BEOs, rooming lists, event schedules, and other documents in an accurate and timely manner.
  • To distribute information to all Departments regarding needs and requirements of groups, meetings, and events taking place in our hotel.
  • To maintain frequent and open communication within and across Seda properties on accounts and prospective customers.

 

  1. Marketing Plan and Sales Activities
    •  
  • Work with the hotels Directors of Sales in the development of the annual Marketing Plan and Budgets. Ensure that these plans are comprehensive and ensure they are monitored throughout the year.
  • Be familiar with and utilize each of the appropriate brand sales & marketing tools if applicable. Assess inclusion in brand resources (i.e.: Reservation Centers, brand web site maximization, brand tradeshow participation, brand sales calls, etc).
  • To monitor business trends and work with GDOSM and Revenue Manager to implement adjustments to Revenue Maximization Strategies.
  • To participate in sales meetings, business review meetings, training sessions, sales blitzes, and brainstorming opportunities to increase sales results and profitability for hotel’s business.
  • To identify and analyze competition and communicate competitive information

 

  1. Human Capital Management and Development

 

  • To establish and maintain the organization, manning and productivity of the National Sales Team division, ensuring a smooth operation based on forecasted occupancy.

 

  • To plan, develop and grow the Sales, team—through leadership, mentorship and coaching to fuel the growth of the team and of the Sales and Marketing division capabilities.

 

  • To Champion programs toward professional certification for Sales and Marketing Division Associates.

 

  • Support the Sales and Marketing Division Departmental Trainers with departmental orientation, to ensure that all new hires and existing Associates are trained all tasks relevant to their positions.

 

  • To collaborate with HRD team to ensure efficient and effective talent management/recruitment processes that lead to the employment and retention of Associates.

 

  • To collaborate with the Corporate Training team and the Departmental Trainers in the development of Training Plans to increase Associates’ knowledge and skills in service excellence.

 

  • To lead and facilitate the performance review process for the National Sales division, adhering process schedule and follow up.

 

  • To conduct a regular brainstorming session that includes all Sales and Marketing Associates to create a flow of new and ‘improved’ ideas.

 

  1. Service Standardization
  • To champion the reward and recognition of Sales and, Marketing Division Associates through Seda Hotel’s ‘Silk Awards’ and ‘Malasakit Awards program.

 

  • To guide the Departmental Trainers of the Sales and Marketing division to ensure that all Associates are well trained and inspired to deliver consistently memorable service experiences for guests.

 

  • To understand role as champion of Seda Hotel’s Vision, Mission, Philosophy and Values in order to continue to develop and strive to deliver higher service standards than guest expectations among the associates.

 

  • To constantly reviews the current procedures and practices to ensure they are simple for Associates and guests.

 

  • To Ensure active participation in planning, implementation and adherence to Seda Hotel brand standards, the development of a Sales and Marketing Audit and other quality auditing mechanisms and internal control processes.

 

  • To understands role as standards mentor and continue to develop and strive to deliver higher service standards than guest expectations.

 

  • To reviews collaterals, quality standards and service standards on regular basis and ensures compliance of the Sales and Marketing Division to Seda Hotel’s Quality Standards, Corporate ID Manual and Book of Specifications

 

.

  1. Others
  • To manage special projects under the direction of the Group Director of Sales & Marketing.
  • Support the pre-opening sales & marketing phase of new Seda hotels. Work with the Director of Sales and/or GM to identify sales opportunities, action plans and follow-up in order to create awareness of the new hotel and generate sales & leads from key market demand generators. Assist with the creation of the pre-opening Marketing Plan as well as initial market assessment and market share determination. Make sure that the hotels are following and meeting the critical sales path deadlines and timelines.
  • Be proactive in putting forward suggested actions to achieve the department’s targets.
  • To represent the department in task force committee meetings or planning.
  • Perform any other job-related duties as assigned.

QUALIFICATIONS /

TRAINING

 

  • College graduate, course preferably BS HRM/BS Tourism

 

WORK EXPERIENCE

 

  • Minimum two (2) years of working experience as a Senior Sales Manager
  • Minimum three (3) years of working experience as a Senior Sales Manager

DISPOSITION

Leadership; relationships;

character; potential

  • Organized
  • Persistent
  • Self-motivated
  • Decision-making ability
  • Negotiation skills
  • Managing people

 

 

 

 

OTHERS
  • Ability to handle multiple tasks with strict deadlines in a fast-paced, dynamic work environment

 


Employment Type : Full Time


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Job Summary/Purpose:

Under the general guidance and supervision of the Group Director of Sales & Marketing, the Assistant Director of Events is responsible in directing and administering catering and event operations. Responsible in the efficient and smooth running of all aspects of the hotel ensuring that Seda Hotels’ standards of performance and policies and procedures are introduce, applied and maintained. Position is also responsible in generating profitable sales, growth opportunities and valued partnership with clients, through a knowledgeable and team-oriented sales group.

RESPONSIBILITIES

ACTIVITIES

  1. Organization / Administration

 

 

 

 

 

  • Supervise the day-to-day operation of the Events Department
  • Establish job descriptions, specifications and performance standards for the events team members.
  • Supervise the daily sales activities of the events team and the business productivity of each associate.
  • Issues and updates the Policies & Procedures for Events.
  • Create and updates standard guidelines in the event planning and coordination process to ensure seamless delivery of service to the guests.
  • Daily checking of BEO’s, BEO amendment, contracts and proposals issued by the Event team members.
  • Supervise space waiting list status to reduce long pending inquiries.
  • Inspect and ensures that hotel is in compliance in the use of standard events collaterals.
  • Ensures team members communicates and works closely with Food & Beverage and Banquet Operations including other department to ensure the success of event.
  • Checking of banquet food, beverage quality, banquet service and plate presentation ensuring that all adheres to the quality standard of Seda.
  • Reviews and ensures that the team maximize usage of Delphi System

 

  1. Sales & Events Functions / Marketing Planning
  • Direct and lead the events team to ensure events budget are met.
  • Attendance and participation at weekly meetings for Events, S&M, daily operations briefing and departmental meetings.
  • Conceptualize and develop catering promotions to generate and increase bookings for catering.
  • Maximize catering revenues through proper control of function space utilization and assigns function according to guidelines
  • Checks and ensures function space utilization is optimized to increase event revenues.
  • Prepares the revenue budget and capex preparation for banquet.
  • Prepares and develop sales goals, strategies and action plan for banquet to ensure these are aligned to the hotel’s overall business strategy
  • Handle high profile events and/or catering events with a high financial impact or as directed by the Group Director of Sales & Marketing.
  • Contributes ideas in F&B Marketing activities.
  • Handles and resolves sensitive banquet guest complaints with regard to banquet service and billing disputes in a professional and timely manner.
  • Take part in the development of banquet menu planning and pricing
  • Assist in conceptualizing and organizing special projects and high profile hosted events for the hotel.

 

  1. Training & Development / Others
  • Administer in the organization of the Events Team office including development of banquet rates, packages, function rental rates, venue capacities and analysis of catering prices in relation to competition.
  • Train and coach newly hired Events Team member to ensure achievement of seamless delivery of service and high guest satisfaction
  • Actively contributes constructive feedback and comments to the team to improve productivity and efficiency.
  • Conducts training session related to events handling to ensure team members consistently provides high service quality standards to their clients. Targeting 2 employees per hotel and a minimum of 4 hours per year.
  • Ensures team members takes active participation in hotel and departmental trainings program.

 

 


Employment Type : Full Time


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Job Summary/Purpose:

The Front Office Supervisor is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation.

He/She also supervises the Front Desk and Concierge, provides guest services and check-in and check-out of guests.

Areas of Responsibilities

  1. People Management
  2. Operational Processes
  3. Administration
  4. Guest Loyalty

 

RESPONSIBILITIES

ACTIVITIES

  1. Knowledge

General/Technical Knowledge

 

 

 

 

 

  • To have knowledge of the operational systems at Front Office.
  • To have knowledge of the Company’s standard operating policies and procedures.
  • To have knowledge of the Company’s. Guest Satisfaction and Loyalty Programmes.
  1. Skills

People Management

 

 

Training Development

 

 

 

Operational Processes

 

 

 

 

 

 

 

 

 

Coordination

 

 

 

 

 

Planning

 

 

 

Other Duties

 

 

 

Administration

 

                                                 

  • Organization/Manning
  • Supervises Front Office operation and workflow to maximise guests’ satisfaction.
  • Conducts training of new staff when necessary.
  • Supervises and guides Service Associates – Front Office to ensure that hotel’s policies and procedures are adhered to.
  • Rooms Controlling
  • Checks house status.
  • Blocks vacant clean rooms for day’s arrivals.
  • Prepares keys and welcome folders.
  • Review next day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups.
  • Maybe assigned to other duties in the Hotel as and when required by the business level.
  • Coordinates with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival.
  • Coordinates with In-Room Dining / Housekeeping for delivery of guest amenities.
  • Sets up and coordinates room maintenance programme with Housekeeping and Engineering.
  • Plans for unexpected arrivals and disseminate information to relevant departments.
  • Ensures that “Interface Lost Postings” are regularly checked.
  • Handles any relocation pledges follow through.
  • Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
  • Is responsible for the inventory and control of stationery and collaterals for Front Office use.

3. Attitude

Customer Loyalty

 

  • Customer Delight and Retention
  • Builds relationship with guests to delight and gain loyalty.
  • Notes, collects and actions on any guests’ preferences.
  • Service Standards
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.

 


Employment Type : Full Time


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Job Summary/Purpose:

The Duty Manager – Front Office provides supervision, direction and leadership to all Front Office personnel under the guidance of the Asst. Director of Rooms in accordance with the objectives, performance and quality standards established by AyalaLand Hotels and Resorts.

Areas of Responsibilities:

  • People Management
  • Operational Processes
  • Inspection
  • Administration
  • Safety and Security
  • Guest Loyalty       

RESPONSIBILITIES

ACTIVITIES

  1. Knowledge

 

General/Technical Knowledge

 

 

 

 

 

 

 

  • To have complete knowledge of the operational systems at Front Office, Service Centre/Telephone/Concierge Services and any other related systems.
  • To have complete knowledge of the Company’s standard operating policies and procedures.
  • To have complete knowledge of the Company’s Guest satisfaction and loyalty Programmes.

 

  1. Skills

People Management

 

 

Training and Development

 

 

 

Working Environment

 

 

 

 

Operational Processes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Inspection

 

 

Administration

 

 

 

 

 

 

 

 

 

 

Authorization

 

 

 

 

 

Safety and Security

 

Environmental Responsibility

 

 

  • Organization/Manning
  • Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.

 

  • Identifies staff training requirements and service improvements areas.
  • Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to
  • Creates a positive and highly motivated working environment that promotes and develops teamwork.
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.

 

At the start of the each shift, Service Manager – Front Office must familiarise himself/herself with:

  • Room Situation in the Hotel and in the city
  • Checks on status of room blocks and discrepancies
  • Staff roster
  • Monitors and follow ups on expected check ins and check outs
  • Reports from the end of the previous shift
  • Correspondence bearing the current shift
  • Limousine log
  • Activities of telephone and Business Centre
  • Ensures the Night Audit process is carried out successfully.
  • Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.
  • Is responsible for the smooth operation of the hotel. He/she will make decisions on all matters involving guest contact with hotel employees. In the absence of the Asst. Director of Rooms, he/she has full authority on all decisions.
  • Maybe assigned to other duties in the Hotel as and when required by the business level.
  • Inspects the lobby, Hotel’s public areas and the heart of house, taking corrective action where needed.
  • Reports
  • Checks and verifies the “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded.
  • Checks on High Balance Reports on the weekends and on Public Holidays.
  • Ensures that no-show report is handed over to the Asst. Director of Rooms to review no-show charges the next day.
  • Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
  • Authorizes all rebates and paid-outs according to the limits set by Management.
  • Ensures maximum safety of guests and employees during emergencies. The protection of the hotel’s interest must be of major concern to him/her.
  • Is thoroughly familiar with available emergency services and the fastest way of obtaining them.
  • Ensures that the environmental initiatives are adhered to in the section and participates in community activities and programmes.

3. Attitude

Guest Loyalty

 

  • Customer Delight and Retention
  • In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.

Employment Type : Full Time


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Job Summary/Purpose:

Under the general guidance and supervision of the Director of Events Management, the Events Manager is responsible for selling conference and banqueting events and converts the business leads into sales. She is responsible as well in optimizing function space utilization in order to maximize event revenue to achieve the total events revenue goals.

 

He/she handles and manages all aspects of planning and coordination of events and works closely with the organizers to plan and orchestrate all the event requirements prior to the day of the event. Takes charge in coordination of the event selling and operation process, including external and internal documentation, preparation, and distribution, such as Proposal Letter, Letter of Agreement or BEO etc.

RESPONSIBILITIES

ACTIVITIES

1. Product Knowledge

  • To have a full knowledge of the property in terms of banquet rates, discount structure, amenities, and banquet room configuration.
  • To be familiar with hotel promotions and packages.
  • To be familiar with hotel’s policies and procedures.

2. Sales Function

  • Provides sales leadership and support to the team in probing for decision and sales negotiation to increase business conversion rate.
  • Manages leads and responsible for leads distribution.
  • Leads and directs the team to respond and manage all incoming event inquiries in adhering to the service standards.
  • Responds and manages all incoming event inquiries and does a follow up on leads to make it a definite event.
  • Responsible for events forecast and pick-up to achieve sales goals.
  • Executes event action plans to capture and increase conversion of business leads into sales.
  • Builds and maintains good business relationship with clients and top accounts.
  • Attends standard meetings such as Sales & Marketing, Events BEO Meeting, Coordination Meeting, and Monthly Production Meeting.

3. Events Manager Function

  • Ensures that revenue guidelines are followed to deliver efficient inquiry responses.
  • Assists his/her Department Head in the development and implementation of event pricing strategies with Events and Sales team to maximize and yield event revenue.
  • Responsible for function space management.
  • Takes charge in overseeing function space blocking standards to prevent overlapping of set-up and set-down schedules.
  • Monitors function space to reduce long pending inquiries from wait-listed status clients.
  • Optimizes function space utilization to increase event revenues.
  • Prepares and handles sending out of proposals and contracts to clients.

 

 

  • Prepares and handles sending of BEO, BEO Amendment, and Function Room Layout to concerned operations department.
  • Chairs the weekly events meeting to discuss upcoming events in the next 7 days with operations department (F&B, Banquet Operations, Engineering, and Kitchen).
  • Fully aware of the yearly departmental revenue goal, products, and services. Takes ownership and initiative to solicit business.
  • Ensures that information is updated and data are properly input in the system (Delphi).
  • Educates the team to effectively utilize Delphi functions and tools to optimize service efficiency and work productivity.
  • Conducts hotel inspections and attends to walk-in inquiries.
  • Actively attends and provides support to all promotion activities, such as event hosting and other sales event activities.
  • Handles ad-hoc projects as assigned by the

Director of Events Management or assigned S&M Department Head.

 

4. Communication

  • To prepare and distribute internal or external correspondence, contracts, BEO’s, event schedules, and other documents in an accurate and timely manner.
  • To distribute information to all Departments regarding needs and requirements of groups, meetings, and events taking place in our hotel.
  • To maintain frequent and open communication within and across Seda properties on accounts

and prospective customers.

5. Others

  • To implement the agreed tactical sales plans which focus on market niches and segments identified in the Marketing Plan.

 

  • To participate in Sales meetings, training sessions, sales blitzes, and brainstorming opportunities to increase sales results for the hotel’s business.
  • To attend to hotel and departmental trainings program.
  • To actively contribute constructive feedbacks and comments to the team to improve productivity and efficiency.
  • Fully complies with the hotel’s dress code and business etiquette standards.

Employment Type : Full Time


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Job Summary/Purpose:
Assists the Human Resources Manager in the implementation and administration of Human Resources policies, practices and procedures in line with the company standards; manages the day-to-day operations of the Human Resource Department in the assigned Seda property; and supports the operating units by implementing human resources programs.

Education:
Graduate of BS Psychology, Hotel Management and/or any four-year related course

Physical: 

  • Physically fit
  • Neat and well groomed
  • Pleasant in appearance and personality

Knowledge

  • Computer literate
  • At least 1 year experience in Human Resource Department preferably with experience in an international class Hotel and Restaurent Industry 
  • Basic knowledge in Human Resource Department Operations - recuitment, placement, admin and employee relation

Leadership 

  • Highly confident, inspires others and asserts presence 
  • Can lead and motivate team
  • Can manage people effectively
  • Exhibit motivational and inspirational leadership

Skills and Abilities

  • Multi-skilled and Multi-Tasked Individual 
  • Attentive to details and is quality-conscious
  • Exhibits strong and verbal communication skills
  • Exhibits professionalism in the workplace 
  • Embodied the company policies in the workplace
  • Ability to work and influence at all levels in the organization
  • Strong working knowledge in MS Office
  • A balance in mind and heart in giving decision especially on the administrative aspects of HR
  • Ability to consult and negotiate at all levels in the organization
  • Ability to work flexibility and under own initiative to achieve objectives

Work Conditions

  • Availability in communication 24/7
  • May be assigned in other Hotel properties anytime
  • May require to work during holidays in case of emergency and urgency of the work, events or activity in the workplace

Attitude:

  • Sympathetic and emphatetic towards employer and employee
  • Friendly, courteous, respectful, patience, honest, dynamic and engaging 
  • Display excellence and professionalism in the workplace
  • Exhibit positive/proactive behavior in the workplace at all times 
  • Passion to delight people
  • Can give selfless service (Malasakit)

Employment Type : Full Time


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  • Provides supervision, direction and leadership to all Room Attendants and Public Area Attendants under the guidance of the Executive Housekeeper.
  • Conducts daily room inspection; reports defects and follows through with necessary repair.
  • Follows scheduled general cleaning of rooms and public areas and sees to its completion.
  • Participates in the scheduled inventory.
  • Adheres to the objectives, performance and quality standards established by Seda Hotels.

Employment Type : Full Time


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  • Performs routine duties in cleaning and servicing of guest rooms and baths.  
  • Promotes a positive image of the hotel and should be also able to address guest requests and problems.

Employment Type : Full Time


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  • Leads , manages and controls the daily operations of the restaurant, bar and room service in the Hotel to the required standards and within the agreed budgetary limits.
  • Also responsible for managing the entire activities of food department.
  • Works closely with the Executive Chef and the Sales & Marketing Department.

Employment Type : Full Time


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  • Delivers high quality food and beverages to customers in the restaurant and bar of the hotel.
  • Assists the F&B Manager in ensuring that the overall business achieves its ultimate potential in sales and profitability.
  • Assists the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism.

Employment Type : Full Time


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  • Prepares and carries out food and beverage service to guests in a courteous and efficient manner.
  • This includes offering table service to guests and regularly checking the floor.

Employment Type : Full Time


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  • Responsible forleading and managing the culinary team including all food production and  items produced for restaurants, banqueting and/or other outlets.  
  • Menu development, food purchase specifications and standardized recipes.  
  • Development and monitoring of food and labor budgets for the department also fall within this position's purview, as does staff supervision.  
  • Responsible for maintaining the highest professional food quality and hygiene standards throughout the operation.

Employment Type : Full Time


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  • Acts as Head of a Kitchen Department.  
  • Works alongside the Executive Chef in managing daily kitchen activities of a particular department, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking.
  • Provides meal quality and consistency by following designated recipes.

Employment Type : Full Time


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  • Acts as overseer of a Kitchen Section.  
  • Works alongside the Sous Chef in supervising daily kitchen activities of a particular section, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking.
  • Provides meal quality and consistency by following designated recipes.

Employment Type : Full Time


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  • Assist the Sous Chef and Chef de Partie in all food preparation tasks and responsibilities.

Employment Type : Full Time


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  • Assist the Chief Steward in the supervision and coordination of all stewarding activities.  
  • Ensures the cleanliness of all utensils, kitchen, and storage areas. Supervises the dishwashers / stewards / kitchen cleaners

Employment Type : Full Time


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  • Assists the Assistant Director of Sales with  all activities related to establishing and executing sales strategies to achieve sales targets and support company objectives.
  • Actively and consistently prospects and develops new sources of business for hotel by optimizing assigned sales portfolio.

Employment Type : Full Time


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  • Assists the Assistant Director of Sales with  all activities related to establishing and executing sales strategies to achieve sales targets and support company objectives.
  • Actively and consistently prospects and develops new sources of business for hotel by optimizing assigned sales portfolio.

Employment Type : Full Time


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  • Must be a licensed Mechanical or Electrical Engineer.
  • Has 2-3 years working experience in a similar capacity.
  • Able to assist in overall maintenance management of hotel facilities, which covers electric power generation, water production by desalination process, wastewater treatment, heating, ventilating and air conditioning.
  • Able to supervisoe different sections of hotel Engineering; Plants and Building Maintenance, Electromechanical, Diesel Engines, Projects and Construction, Garden, Grounds and Landscaping and Waste Management.
  • Reports and proposes hotel’s areas/ facilities’ repair and maintenance related recommendations that may affect guest concerns.

Employment Type : Full Time


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  • Performs general office duties to support Sales & Marketing team, e.g. preparation of corporate letters and contracted rates, filing, sending emails, typing, faxing, copying, loading special or negotiated and maintains customer and company profiles.

Employment Type : Full Time


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  • Has 35 years working experience in a similar capacity.
  • Has a degree major in communications, public relations, or marketing
  • Can both fluently speak and writing in English.
  • Must have a professional level skill in graphics and knowledge of desktop publishing for inhouse graphics design and production and in print production.
  • Has a complete knowledge and understanding in marketing and public relations concept.
  • Can prepare and provide news, features, and other press releases for different publications to generate positive publicity and increased awareness of the Company.
  • Responsible for all activities related to developing, managing, and establishing marketing strategies to achieve market targets and support company objectives.
  • Can do a plan and develop an advertising/promotion calendar for the hotel in line with approved marketing strategies.
  • Can recommend, develop, and facilitate the approved marketing action plans for the hotel.

Employment Type : Full Time


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Responsible for all activities related to the Seda Brand including developing, managing and establishing marketing strategies to achieve market targets and support company objectives.  

Specific responsibilities include:

  • Annual marketing plans.
  • Effective management of online and offline marketing, advertising and promotional activities.
  • Accompanies journalists, outside agencies, filming groups, and suppliers for photo shoots at the hotel.
  • Builds alliances with various sectors and establishments for tie-ups.
  • Ensures maximum exposure of the hotel by online and offline media promotion.

Employment Type : Full Time


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  • Has 3-5 years working experience in a similar capacity.
  • Can both fluently speak and writing in English.
  • Can manage all activities related to developing, managing and establishing sales and marketing strategies to achieve sales targets and support company objectives.
  • Can maintain strong professional and productive business relationship with partners in the industry by participating in various local and international events and conducting sales visits and attending industryrelated functions.
  • Responsible for all activities related to developing, managing and establishing sales and marketing strategies to achieve sales targets and support company objectives.
  • Specific responsibilities include annual sales plans; sales and promotional activities; and handling key travel trade accounts.
  • Able to meet Individual Room Sales Revenue Target and contribute to Hotel Overall Revenue.
  • Should be able to bring in new Business/clients and New Leads.

Employment Type : Full Time


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  • Responsible for managing room occupancy and revenue, room reservations and over-all operation of the Reservations Unit.

Employment Type : Full Time


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  • Performs general office duties to support Sales & Marketing team, e.g. preparation of corporate letters and contracted rates, filing, sending emails, typing, faxing, copying, loading special or negotiated and maintains customer and company profiles.

Employment Type : Full Time


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  • Responsible for administrative services for Events, handles bookings and inquiries and arrangement of functions.
  • Ensures that all the activities related to a planned event go smoothly.

Employment Type : Full Time


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  • Assists the Human Resources Officer in the implementation and administration of Human Resources policies, practices and procedures in line with the company standards;
  • Assists in the day-to-day operations of the Human Resource Department in the assigned Seda property; and
  • Supports the operating units by implementing human resources programs/employee engagement programs.

Employment Type : Full Time


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  • Reports to and assists the Controller.  
  • Maintains and controls the general ledger accounts and business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that requires analytical work and thorough review of financial work. 

Employment Type : Full Time


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  • Documents all revenue received.
  • Maintains records that are used by other departments to perform required financial procedures, including tax preparation and profit-and-loss analysis.
  • Safeguards the organization against monetary theft.

Employment Type : Full Time


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  • Handles payments from guests and ensures an effective cash flow within the organization.
  • Collects daily cash takings and reconciles them against receipts and the accounting system.

Employment Type : Full Time


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  • Responsible to report on a timely basis the costs of raw materials and other supplies as they relate to the Food and Beverage, Rooms, Engineering and Administrative departments;
  • Monitors the ordering, purchasing, receiving, storing and issuing functions;
  • Checks food, beverages and general receiving reports, issues and transfer; Prepares Daily Food and Beverage Cost Reports;
  • Takes charge of the month end inventory counts and  produce the month end Food and Beverage control report.

Employment Type : Full Time


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  • Responsible for handling documents from suppliers and checking the deliveries and overall store keeping in accordance with the objectives, performance and quality standards established by the Seda Hotels.

Employment Type : Full Time


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  • Responsible for securing revenue by verifying and posting receipts; resolving discrepancies.

Employment Type : Full Time


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  • Maintains records of goods ordered and received.
  • Locates vendors of materials, equipment or supplies, and interviews them in order to determine product availability and terms of sales.
  • Prepares and processes requisitions and purchase orders for supplies and equipment.

Employment Type : Full Time


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  • Responsible for monitoring the security operations of the company.
  • Implements security policies, regulations, rules, and norms and makes sure that the environment in the organization is safe for guests and employees.

Employment Type : Full Time


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  • Responsible for the overall operation of the  IT Department.
  • Handles system maintenance, technical support on hotel applications and end-user support.
  • Implements data security and data privacy standards of the hotel,
  • Conducts user training and staff orientation.

Employment Type : Full Time


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  • Monitors all systems and provides first-level end-user support.
  • Troubleshoot software and hardware equipment.

Employment Type : Full Time


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  • Responsible for all maintenance issues within the hotel.
  • Performs daily checks, repairing equipment, and coordinating renovation projects.

Employment Type : Full Time


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  • Assists the Engineering Department through clerical support.

Employment Type : Full Time


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  • Assists the Executive Assistant Manager in daily overall operations of the front desk and guest services, including the concierge, transport, luggage services and management of front office personnel such as staff training and shift scheduling.

Employment Type : Full Time


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  • Provides supervision, direction and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards established by Seda Hotels.

Employment Type : Full Time


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  • Responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met.
  • Supervise the Front Desk and Concierge operation, provides guest services and check-in and check-out of guests. 

Employment Type : Full Time


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  • Prints all maids’ reports daily, prints daily arrival lists, and is responsible for the blocking of rooms.  
  • Acts as coordinator between floors and public area in relation to the days’ activities.  
  • Maintains and updates info and locator board.
  • Maintains tracking of all work orders and coordinates with the engineering dept.
  • Prepares all necessary requisitions.  Maintains Housekeeping storeroom and supplies requisitions.
  • Maintains and records Lost & Found items.
  • Is also in charge and is accountable for the HK petty cash funds.
  • Performs task assigned in accordance with the objectives, performance and quality standards established by Seda Hotels.

Employment Type : Full Time


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  • Provides guest services, handles the set-up of daily reservations and check-in and check-out of guests. 

Employment Type : Full Time


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  • Provides day-to-day supervision, direction, and leadership to all staff in accordance with the objectives, performance and quality standards established by Seda Hotels.
  • Ensures that the communication system of the Hotel is well maintained, handled politely and efficiently.

Employment Type : Full Time


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We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff on a daily basis
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas

Requirements and skills

  • Work experience as a Housekeeping Supervisor or similar role
  • Hands-on experience with cleaning and maintenance tasks for large organizations
  • Ability to use industrial cleaning equipment and products
  • Excellent organizational and team management skills
  • Stamina to handle the physical demands of the job
  • Flexibility to work various shifts, including evenings and weekends
  • College diploma is a plus

Employment Type : Full Time


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Our growing company is hiring for a stewarding supervisor. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for stewarding supervisor

  • Responsibility for all training related to the hotel's emergency procedures, and conduct bi-annual Fire Drills
  • Takes inventory of existing china, glassware, and reports to Executive Steward
  • Conducts themselves in a professional manner on-duty and off-duty with the awareness that all actions and communications are within guest or staffs view
  • Assist in supervising the stewarding function in assigned kitchen areas to promote overall cleanliness, sanitation and compliance with state and local health regulations
  • Monitor performance of the stewards and provide direction and recommend corrective action
  • To supervise and direct staff, including temporary personnel
  • To ensure proper set up for all banquet functions on his/her shift
  • To ensure that all food and equipment on menus are delivered on time to all functions
  • To see that utility stewards maintain the areas in which the functions are taking place
  • To make sure that all functions are set up and ready for the next shift

Qualifications for stewarding supervisor

  • High school or college diploma, culinary degree preferred
  • Must be able speak, read and understand basic directions
  • Minimum one year supervisory experience, preferably in a full service stewarding operation
  • Must be able to work a flexible schedule, to include AM and PM shifts, weekends and holidays
  • Closely work together with the Head Chef on development of the department according to divisional objectives

Employment Type : Full Time


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We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity

Requirements and skills

  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Culinary school diploma or degree in food service management or related field

Employment Type : Full Time


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We are looking for a competent Event manager to oversee and organize events that will make an impact to a target audience. You’ll ensure events are successful and cost-effective, paying attention to budget and time constraints.

An event manager is, above all, a project manager who understands marketing and promotion techniques. We want to see enthusiastic candidates with fresh ideas and the organizational skills required to not leave anything about an event to chance.

Responsibilities

  • Plan event from start to finish according to requirements, target audience and objectives
  • Come up with suggestions to enhance the event’s success
  • Prepare budgets and ensure adherence
  • Source and negotiate with vendors and suppliers
  • Be in charge of hiring personnel (DJs, waiters etc.)
  • Coordinate all operations
  • Lead promotional activities for the event
  • Supervise all staff (event coordinators, caterers etc.)
  • Approve all aspects before the day of the event
  • Ensure event is completed smoothly and step up to resolve any problems that might occur
  • Analyze the event’s success and prepare reports

Requirements and skills

  • Proven experience as event manager
  • Skilled in project management
  • Knowledge of KPIs and marketing techniques for event management
  • Computer savvy; proficient in MS Office
  • Outstanding communication and negotiation ability
  • Excellent organizational skills
  • A knack for problem-solving
  • Customer-service orientation
  • A team player with leadership skills
  • BSc/BA in PR, marketing, hospitality management or related field is preferred

Employment Type : Full Time


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We are looking for a skilled Accounts Payable Clerk to be responsible for processing all invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient and timely manner.

Responsibilities

  • Process outgoing payments in compliance with financial policies and procedures
  • Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data
  • Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
  • Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
  • Facilitate payment of invoices due by sending bill reminders and contacting clients
  • Generate reports detailing accounts payables status
  • Understand expense accounts and cost centers
  • Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)

Requirements and skills

  • Proven working experience as Accounts Payable Clerk
  • Solid understanding of basic bookkeeping and accounting payable principles
  • Proven ability to calculate, post and manage accounting figures and financial records
  • Data entry skills along with a knack for numbers
  • Hands-on experience with spreadsheets and proprietary software
  • Proficiency in English and in MS Office
  • High degree of accuracy and attention to detail
  • BSc degree in Finance, Accounting or Business Administration

Employment Type : Full Time


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We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

  • Achieve growth and hit sales targets by successfully managing the sales team
  • Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

  • BS/MS degree in business administration or a related field
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
  • Committed to continuous education through workshops, seminars and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills

Employment Type : Full Time


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Our company is looking to fill the role of communications manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for communications manager

  • Lead development and execution of social media program
  • Identify, leverage and integrate video, digital, and new social media platforms to increase the effectiveness and timeliness of communications
  • Develop strategies around social media activities for business units and employees
  • Plan and execute employee communication programs, including All Hands meetings, the company intranet and other communications vehicles
  • Develop and execute integrated PR/marketing communication strategies and programs to promote our company, brand and products, and drive positive media coverage and marketplace engagement
  • Serve as a company spokesperson and first point of contact for product-related media inquiries
  • Write and edit various communications, including news releases, key messages, speeches, video scripts, executive talking points, presentations, website content and related materials
  • Coordinate and manage press briefings and media interviews with our leaders and subject matter experts
  • Manage and monitor the company’s online presence on websites such as Wikipedia and Glassdoor, and team with SEO and other internal business partners to optimize SEO opportunity
  • Manage media monitoring services and produce relevant reports

Qualifications for communications manager

  • High level of judgment in communications with experience leading PR/Communications campaigns, creating and executing on PR strategy
  • Openness to and experience working within the digital space
  • Extensive knowledge of creative and technology industries
  • Understand the unique needs, including varying degrees of complexity, across multiple distribution channels (business-to-business and business-to-customer)
  • Conduct sound research for the development of best-in-class sales collateral and communicate findings in a pro-active, creative, innovative, compelling and comprehensive manner
  • Ensure consistent and impactful messaging across our platform that reinforces TDAM's positioning (presentations, sales tools and other materials as required)

Employment Type : Full Time


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Job Purpose:

The Duty Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment. This role is concerned with assisting in the supervision of all repair, maintenance and new installations, ensuring the safety operations in the hotel. He / she effectively communicates and solves the questions guests encountered. 

What will I be doing?

As the Duty Engineer, you will be responsible for performing the following tasks to the highest standards: 

• Set and maintain service standards for work to drive staff to achieve common goals. 

• Assign tasks according to the instructions of the Chief Engineer, follow-up with and guiding the completion of tasks, ensuring good handover between teams to ensure smooth workflow. 

• Regularly check the operation of the machine room, related systems and equipment, and give timely feedback. 

• Advise on equipment and operating procedures in terms of energy efficiency. 

• Responsible for the administrative work within the team, keeping records of employee attendance and daily performance, recording and filing the maintenance policies involved in the shift. 

• Manage the system's materials, staff borrowing tools as well as the registration and storage system of receiving materials. 

• Coordinate the work schedule of the Contractor according to the maintenance plan. 

• Supervise and inspect the safe operation of equipment in all departments and prevent violations. 

• Responsible for training employees to improve working skills, enabling them to work with maximum efficiency.

• Conduct regular performance evaluations with employees, guiding and training employees to be competent for higher positions. 

• Responsible for making suggestions for handling employees' mistakes. 

• Ensure that energy management plans are closely monitored and effectively implemented (gas, water, electricity and diesel). 

• Ensure the execution and implementation of emergency procedures, coordinating with engineering procedures for other incidents. 

• Perform any other reasonable duties and duties as assigned. 

• The department reserves the right to change or supplement the job description if necessary. 

What are we looking for?  

A Duty Engineer serving Seda Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• At least 3 years of working experience in the same position or 5 years of supervisory experience in a 4 / 5-star hotel or related-industry

• Proficient in English to meet business needs. 

• Knowledgeable of hotel electrical and mechanical knowledge. 

• Familiar with hotel engineering equipment maintenance and repairs. 

• Strong communication and coordination skills. 

• Must possess a professional license in Mechanical or Electrical Engineering


Employment Type : Full Time


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We are looking for a knowledgeable, detail-oriented audio visual technician to join our team. The responsibilities of the audio visual technician include transporting equipment, setting up cameras, lighting, and video equipment, editing and copying videotapes, and ordering inventory.

To be successful as an audio visual technician, you should have experience transporting, assembling, operating, and repairing equipment used for multimedia production. A great audio visual technician is creative, flexible, and detail-oriented, with good communication and teamwork skills.

Audio Visual Technician Responsibilities:

  • Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
  • Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
  • Developing good relationships with clients to keep production moving and to help out production or event coordinators.
  • Running tests on videos, audio, and signals and troubleshooting any problems that arise.
  • Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
  • Disassembling equipment, wiring, and support tools in a safe manner.
  • Performing inventory management on equipment, wiring, and accessories.
  • Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
  • Generating expense reports for management.

Audio Visual Technician Requirements:

  • An associate's or bachelor's degree in audio visual technology or a related field.
  • In-depth working knowledge of camera and lighting techniques.
  • Strong working knowledge of audiovisual editing equipment and software.
  • Excellent computer and troubleshooting skills.
  • Creativity, attention to detail, and flexibility.
  • Strong communication, customer service, and organizational skills.
  • The ability to sit or stand for long periods of time.
  • Physical fitness to transport and set up heavy equipment.
  • Good hearing and eyesight.

Employment Type : Full Time


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  • Has 2-3 years working experience in a similar capacity.
  • Can ensure to repeat and continuing business by managing exiting accounts and developing new accounts that will patronize, promote, and sell the Company.
  • Maintains a good and productive business relationship with new and existing accounts by sales visits, product presentation, and entertainment, correspondence by fax or e-mail, and telephone calls.
  • Will make sure that accounts are always updated with hotel promos and developments through ontime and sufficient collateral distribution.
  • Handles promptly and efficiently inquiries and reservations received by phone, fax, email, or from walk-in clients.
  • Accompanies clients on familiarization tours and ocular inspections of the hotels as needed.

Employment Type : Full Time


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