Job Responsibility:

• Acts as Head of a Kitchen Department.  
• Works alongside the Executive Chef in managing daily kitchen activities of a particular department, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking.
• Provides meal quality and consistency by following designated recipes.

• Provides supervision, direction and leadership to all Room Attendants and Public Area Attendants under the guidance of the Executive Housekeeper.
• Conducts daily room inspection; reports defects and follows through with necessary repair.
• Follows scheduled general cleaning of rooms and public areas and sees to its completion.
• Participates in the scheduled inventory.
• Adheres to the objectives, performance and quality standards established by Seda Hotels.

• Delivers high quality food and beverages to customers in the restaurant and bar of the hotel.
• Assists the F&B Manager in ensuring that the overall business achieves its ultimate potential in sales and profitability.
• Assists the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism.

• Has 3-5 years working experience in a similar capacity.
• Has a degree major in communications, public relations, or marketing
• Can both fluently speak and writing in English.
• Must have a professional level skill in graphics and knowledge of desktop publishing for inhouse graphics design and production and in print production.
• Has a complete knowledge and understanding in marketing and public relations concept.
• Can prepare and provide news, features, and other press releases for different publications to generate positive publicity and increased awareness of the Company.
• Responsible for all activities related to developing, managing, and establishing marketing strategies to achieve market targets and support company objectives.
• Can do a plan and develop an advertising/promotion calendar for the hotel in line with approved marketing strategies.
• Can recommend, develop, and facilitate the approved marketing action plans for the hotel.

• Performs general office duties to support Sales & Marketing team, e.g. preparation of corporate letters and contracted rates, filing, sending emails, typing, faxing, copying, loading special or negotiated and maintains customer and company profiles.

• Responsible for administrative services for Events, handles bookings and inquiries and arrangement of functions.
• Ensures that all the activities related to a planned event go smoothly.

• Responsible for all maintenance issues within the hotel.
• Performs daily checks, repairing equipment, and coordinating renovation projects.

• Provides supervision, direction and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards established by Seda Hotels.

• Responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met.
• Supervise the Front Desk and Concierge operation, provides guest services and check-in and check-out of guests. 

• Provides guest services, handles the set-up of daily reservations and check-in and check-out of guests. 

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Requirements and skills

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• College diploma is a plus

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Responsible for all activities related to developing, managing and establishing sales and marketing strategies to achieve sales targets and support company objectives. Specific responsibilities include annual sales and marketing plans; effective management of online and offline marketing, sales and promotional activities; and handling key travel trade accounts.

Deliver high quality food and beverages to customers in the restaurant and bar of the hotel;

Assist the F&B Manager to ensure that the overall business achieves its ultimate potential in sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style; and,

Assist the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism while achieving profitability in line with budget.

The Executive Sous Chef is responsible for directing, controlling and managing the Kitchen operations of hotels

Helps in preparing department’s business plans, assists in developing, implementing, monitoring and action plans.

Helps prepare operational budget of the department

Helps develop and plan, and implement food menus according to the prescribed hotel standards

Oversees the timely and efficient preparation of breakfast, lunch, and dinner meals based on planned menus.

Provides timely response/feedback to guest comments/requests, and coordinates with concerned departments for specific actions

Helps develop and implement procedures for maintaining standard quality of food by quality checks, and health safety requirements.

Ensures availability and functionality of all operating equipment and ensures adequate supply of consumable supplies for Kitchen Operations.

Trains and motivates employees to work and render quality service through a systemized on-the-job coaching, informal or formal learning session, and constant performance monitoring and recognition

Helps ensure timely and accurate generation and submission of reports which include daily inventory items, weekly market list, and buffet analysis, daily food costs, staff matters and 85-86 items to the executive chef F&B Manager and Purchasing.

Helps prepare the proper work schedules of the kitchen staff, in line with the occupancy forecast and departmental requirements.

Communicates any pertinent information which may affect department operations to kitchen heads, co-workers and staff and likewise, relays any concerns from staff to the executive chef and F&B Manager for evaluation and or action.

Supports EMS initiatives, which includes but is not limited to, proper waste segregation and disposal of garbage generated by kitchen operations.

Upholds the legal responsibilities of the companies to ensure that its departmental operations are within the boundaries of the law

Performs other related tasks as may be required by his or her superior from time to time.

Deliver high quality food and beverages to customers in the restaurant and bar of the hotel;

Assist the F&B Manager to ensure that the overall business achieves its ultimate potential in sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style; and,

Assist the F&B Manager in the effective running of the roof deck bar of the hotel and ensuring customer delight by maintaining an exceptional standard of delivery and professionalism while achieving profitability in line with budget.

Job Summary/Purpose:

The position is responsible in monitoring and immediately addressing the engineering operations in the Company.

Provides immediate maintenance management of hotel facilities during shift, which covers electric power generation, water production by desalination process, wastewater treatment, heating, ventilating and air conditioning.

Supervises all sections of hotel Engineering; Plants and Building Maintenance, Electromechanical, Diesel Engines, Projects and Construction, Garden, Grounds and Landscaping and Waste Management.

Oversees the Garden Supervisor, Technicians, Project Lead man, Electromechanical Technician, Diesel Mechanic and Pool Attendant in their performance of day to day activities to achieve departmental goals and objectives.

Actively participates as member of the Crisis Management Team, Seda Abreeza HACCP Committee and Occupational Safety and Health Committee.

Reports to the Engineering Manager and coordinates to Department Heads, Duty Manager and Engineering Staff on related observation that concerns hotel’s areas/facilities and equipment conditions, safety and health, energy, water and other utilities conservation.

Address repairs and reports on hotel facilities’ repair and maintenance related recommendations that may affect guest concerns. 

Makes sure those materials, components, parts, supplies and tools needed in performing daily tasks are available and functioning at all times.

Oversee and makes sure that technicians keep company assets and equipment in good order and condition, ready for use at all times.

Performs other related tasks as may be required by management from time to time.

Job Summary/Purpose:
 

The Duty Manager – Front Office provides supervision, direction and leadership to all Front Office personnel under the guidance of the Asst. Front Office Manager in accordance with the objectives, performance and quality standards established by AyalaLand Hotels and Resorts.

Areas of Responsibilities:

• People Management
• Operational Processes
• Inspection
• Administration
• Safety and Security
• Guest Loyalty       

• To have complete knowledge of the operational systems at Front Office, Service Centre/Telephone/Concierge Services and any other related systems.
• To have complete knowledge of the Company’s standard operating policies and procedures.
• To have complete knowledge of the Company’s Guest satisfaction and loyalty Programmes.
• Organization/Manning
• Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
• Identifies staff training requirements and service improvements areas.
• Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• At the start of the each shift, Service Manager – Front Office must familiarise himself/herself with:
• Room Situation in the Hotel and in the city
• Checks on status of room blocks and discrepancies
• Staff roster
• Monitors and follow ups on expected check ins and check outs
• Reports from the end of the previous shift
• Correspondence bearing the current shift
• Airport Transfer log
• Activities of telephone and Business Centre
• Ensures the Night Audit process is carried out successfully.
• Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.
• Is responsible for the smooth operation of the hotel. He/she will make decisions on all matters involving guest contact with hotel employees. In the absence of the Asst. Director of Rooms, he/she has full authority on all decisions.
• Maybe assigned to other duties in the Hotel as and when required by the business level.
• Inspects the lobby, Hotel’s public areas and the heart of house, taking corrective action where needed.
• Reports
• Checks and verifies the “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded.
• Checks on High Balance Reports on the weekends and on Public Holidays.
• Ensures that no-show report is handed over to the Asst. Director of Rooms to review no-show charges the next day.
• Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
• Authorizes all rebates and paid-outs according to the limits set by Management.
• Ensures maximum safety of guests and employees during emergencies. The protection of the hotel’s interest must be of major concern to him/her.
• Is thoroughly familiar with available emergency services and the fastest way of obtaining them.
• Ensures that the environmental initiatives are adhered to in the section and participates in community activities and programmes.
• Customer Delight and Retention
• In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.

Manages and controls the daily operations of the bar restaurant in the Hotel to the required standards and within the agreed budgetary limits.

Responsible for managing the entire activities of food department. He/she has to work closely with the Executive Chef and the Sales & Marketing Department.

We are looking for a high-performing Sales Executive to support meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing sales potential, support crafted sales plans and account management through sales and relationship-building initiatives.

Responsibilities

• Achieve growth and hit sales targets for assigned accounts.
• Implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets. Work experience in a 4/5 Star Hotel Brand is preferred.
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Veery good customer and people management skills

The Residences Makati is seeking to hire Duty Engineer who will take pride in ensuring the good maintenance of the Hotel and Residences through carrying out day to day tasks and projects providing service excellence to guests and colleagues in accordance to the Seda brand quality standards and LIVEM company values. 

Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.

• Work for a Philippine brand hotels, owned and operated by Ayala Land Hotels and Resorts.
• Learn and grow within a well-established, award-winning and dynamic company who is highly committed to deliver quality product with the best Filipino hospitality to offer seamless hospitality experience.
• Competitive base salary, compensation and benefits package.

As a Duty Engineer you are responsible for all the mechanical and technical maintenance and HVAC equipment within your property and your role will include key responsibilities such as:

Key accountabilities:

• Supervise and control the preventive maintenance schedule
• Responsible for the health safety of the property
• Follow the preventive maintenance chart strictly and maintain records for future reference
• Coordinate with other department's counterparts to ensure their satisfaction on quality and progress
• Create departmental training programmes among engineering employees and create opportunities to multitask
• Distribute the work to subordinates accordingly to their capabilities in order to get the best results to the specified standards
• Manage the Team
• Manage all tasks and Projects
• Compliance and legal requirements.
• Confidentiality and data protection.

  General requirements:

• Minimum 2 years work experience in a similar role within a similar environment.
• Licensed or Graduate of BS Mechanical or Electrical Engineering.
• Good understanding of building service and relevant rules & regulations.
• Ability to communicate effectively.
• Good problemsolving skills, organized and detail oriented.
• Very good communication skills both written and verbal.
• With supervisory experience.
• Knowledge in legal Occupational Health, Safety and Wellness, regulatory compliance is desirable, but an opportunity to undertake this will be available.
• Self-motivated and flexible.