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  • Provides supervision, direction and leadership to all Room Attendants and Public Area Attendants under the guidance of the Executive Housekeeper.
  • Conducts daily room inspection; reports defects and follows through with necessary repair.
  • Follows scheduled general cleaning of rooms and public areas and sees to its completion.
  • Participates in the scheduled inventory.
  • Adheres to the objectives, performance and quality standards established by Seda Hotels.

Employment Type : Full Time


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  • Prepares and carries out food and beverage service to guests in a courteous and efficient manner.
  • This includes offering table service to guests and regularly checking the floor.

Employment Type : Full Time


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  • Responsible for administrative services for Events, handles bookings and inquiries and arrangement of functions.
  • Ensures that all the activities related to a planned event go smoothly.

Employment Type : Full Time


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Job Summary/Purpose:

The position is responsible in monitoring and immediately addressing the engineering operations in the Company.

Provides immediate maintenance management of hotel facilities during shift, which covers electric power generation, water production by desalination process, wastewater treatment, heating, ventilating and air conditioning.

Supervises all sections of hotel Engineering; Plants and Building Maintenance, Electromechanical, Diesel Engines, Projects and Construction, Garden, Grounds and Landscaping and Waste Management.

Oversees the Garden Supervisor, Technicians, Project Lead man, Electromechanical Technician, Diesel Mechanic and Pool Attendant in their performance of day to day activities to achieve departmental goals and objectives.

Actively participates as member of the Crisis Management Team, Seda Abreeza HACCP Committee and Occupational Safety and Health Committee.

Reports to the Engineering Manager and coordinates to Department Heads, Duty Manager and Engineering Staff on related observation that concerns hotel’s areas/facilities and equipment conditions, safety and health, energy, water and other utilities conservation.

Address repairs and reports on hotel facilities’ repair and maintenance related recommendations that may affect guest concerns. 

Makes sure those materials, components, parts, supplies and tools needed in performing daily tasks are available and functioning at all times.

Oversee and makes sure that technicians keep company assets and equipment in good order and condition, ready for use at all times.

Performs other related tasks as may be required by management from time to time.


Employment Type : Full Time


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Job Summary/Purpose:
 

The Duty Manager – Front Office provides supervision, direction and leadership to all Front Office personnel under the guidance of the Asst. Front Office Manager in accordance with the objectives, performance and quality standards established by AyalaLand Hotels and Resorts.

Areas of Responsibilities:

  • People Management
  • Operational Processes
  • Inspection
  • Administration
  • Safety and Security
  • Guest Loyalty       
  • To have complete knowledge of the operational systems at Front Office, Service Centre/Telephone/Concierge Services and any other related systems.
  • To have complete knowledge of the Company’s standard operating policies and procedures.
  • To have complete knowledge of the Company’s Guest satisfaction and loyalty Programmes.
  • Organization/Manning
  • Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
  • Identifies staff training requirements and service improvements areas.
  • Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to
  • Creates a positive and highly motivated working environment that promotes and develops teamwork.
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
  • At the start of the each shift, Service Manager – Front Office must familiarise himself/herself with:
  • Room Situation in the Hotel and in the city
  • Checks on status of room blocks and discrepancies
  • Staff roster
  • Monitors and follow ups on expected check ins and check outs
  • Reports from the end of the previous shift
  • Correspondence bearing the current shift
  • Airport Transfer log
  • Activities of telephone and Business Centre
  • Ensures the Night Audit process is carried out successfully.
  • Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.
  • Is responsible for the smooth operation of the hotel. He/she will make decisions on all matters involving guest contact with hotel employees. In the absence of the Asst. Director of Rooms, he/she has full authority on all decisions.
  • Maybe assigned to other duties in the Hotel as and when required by the business level.
  • Inspects the lobby, Hotel’s public areas and the heart of house, taking corrective action where needed.
  • Reports
  • Checks and verifies the “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded.
  • Checks on High Balance Reports on the weekends and on Public Holidays.
  • Ensures that no-show report is handed over to the Asst. Director of Rooms to review no-show charges the next day.
  • Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
  • Authorizes all rebates and paid-outs according to the limits set by Management.
  • Ensures maximum safety of guests and employees during emergencies. The protection of the hotel’s interest must be of major concern to him/her.
  • Is thoroughly familiar with available emergency services and the fastest way of obtaining them.
  • Ensures that the environmental initiatives are adhered to in the section and participates in community activities and programmes.
  • Customer Delight and Retention
  • In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.

Employment Type : Full Time


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Employment Type : Full Time


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Responsible for all activities related to developing, managing and establishing catering sales revenue and operations budget to achieve sales targets and support company objectives. Specific responsibilities include budgeting and establishing financial targets and forecasts; developing packages and promotional activities; monitoring and managing banquet equipment; and supervising and guiding the Banquets Team.

To actively seek and identify opportunities for business growth within existing accounts and external market

Check and report any equipment faults to management, ensure they are rectified and ensure equipment is not used until safe.

Ensure the standards across the hotel (s) are in accordance with the Service Level Agreements and Key Performance Indicators set by Management

Ensure tariff prices are correct, that all catering services are costed properly

Planning menus in consultation with chefs.

Development and maintenance of all department control procedures and recommend changes if needed.

Development and maintenance of department manual.

Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.

Supervise, train and direct staff  – Sales Executives & Events Coordinators

Manage all aspects of account (solicit, booking, detail- BEO's and coordinate)

Evaluate operations against the established goals and objectives of Dining Services and the mission of the hotel

 


Employment Type : Full Time


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Manage and control the daily operations of the restaurant, bar and room service in the Hotel to the required standards and within the agreed budgetary limits.

Responsible for managing the entire activities of food department. He/she has to work closely with the Executive Chef and the Sales & Marketing Department.

  1. Establishes and maintains an effective and efficient F&B Service System in the restaurant & bar area, banquet service and room service areas.
  1. Leads the F&B Team upfront, hands-on, and with visible leadership.  Provides positive feedback and reinforcement.
  1. Coach, counsel, discipline all F&B staff—permanent, project, and outsource.
  1. Determines priorities, sets goals, and follow up.
    1. Prepares monthly action.
    2. Grades priorities.
    3. Prepares daily To-Do List.
  1. Monitors and controls attendance, shift rosters.
    1. Prepares attendance sheets.
    2. Prepares shift rosters.
    3. Maintains absence statistics.
  1. Participates in selection of F&B Associates:
    1. Reviews application.
    2. Conducts interviews.
    3. Completes interview assessments.
    4. Makes recommendations.
  1. Conducts technical job knowledge training.
    1. Prepares and utilizes F&B task breakdowns.
    2. Identifies and prepares F&B Service Trainer(s).
    3. Personally conducts minimum of two (2) training sessions per week.
  1. Conducts daily briefings.
    1. Conveys important Hotel information.
    2. Emphasizes current priorities, new products/services.
    3. Reinforces standards.
    4. Feedback guest comments.
  1. Provides feedback to management.
    1. Reviews important statistics on occupancy, covers, productivity, revenues, GOP.
    2. Highlights achievements, problems, challenges.
  1. Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  1. Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems.
  1. Ensure that restaurant, bar and function rooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  1. Ensure that waiters/waitresses are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  1. Ensure that the bar is clean and stocked with the stipulated requirements.
  1. Ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure that room service orders are executed promptly and that they comply with the required standards.
  1. Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure the efficient running of the banquet service and that all banqueting rooms, are clean and tidy.
  1. Ensures safe working practices.
    1. Sets safety standards conducts training.
    2. Communicates standards to staff.
    3. Nurtures accident prevention culture.
    4. Conducts regular inspections of all inaccessible areas.
  1. Monitors cleanliness & hygiene standards.
    1. Constantly monitors cleanliness standards.
    2. Monitors pest control procedures.
  1. Monitors grooming and appearance standards of employees.
    1. Set standards & communicates to staff.
    2. Conducts individual counselling if required.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Controls captain’s orders.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Analyzes guest questionnaires.
    2. Solicits guest feedback.
    3. Analyzes guest feedback from log book.
  1. Exceeds guests’ satisfaction and maximizes return guests.
    1. Meets and greets guests.
    2. Escorts on departure.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
  1. Identifies and analyzes problems and develops solutions; Records critical incidents.
  1. Monitors and controls productivity.
    1. Completes daily productivity forms.
    2. Analyses weekly, monthly productivity statistics.
    3. Highlights achievements, problems, challenges.
    4. Maintains wastage/breakage statistics.
    5. Briefs employees on wastage costs/savings.
  1. Practices cost containment.
    1. Maintains F&B operations statistics.
    2. Makes projections based on estimated occupancy, trends of local guests, etc.
  1. Prepares accurate monthly forecasts of covers, revenue, expenses, and GOP.
    1. Prepares Reports.
  1. Prepares budgets for operating equipment, CAPEX.
    1. Maintains file of equipment needs and obtains quotations for submission as part of budget process.
  1. Ensure effecting upselling.
    1. Measures sales/revenues.
    2. Trains staff to upsell without pressuring.
    3. Measures revenue gains from upselling.
    4. Maintains liaison with Communications Manager regarding VIP guests and external Public Relations opportunities.
  1. Optimizes opportunities for marketing the outlet.
    1. Use guest history to highlight marketing opportunities.
  1. Conducts sales calls.
    1. Makes phone calls to regular guests.
    2. Makes visits to local companies to promote outlet.
  1. Controls quality of merchandising displays.
    1. Ensures regular rotation of displays.
    2. Generates ideas from team for new display ideas.
    3. Monitors displays in competitor hotels.
  1. Ensures adequate supplies.
    1. Check par stocks of linen, chinaware, cutlery, based on estimated daily consumption.
  1. Oversees preparation of mis-en-place in the restaurant and bar.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Strictly controls and checks captain’s orders and billing statements of guests.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Solicits and analyzes guest feedback.
    2. Analyzes guest feedback from log book.
  1. Exceeds guest satisfaction and maximizes return guests.
    1. Meets and greets guests and leads them to their table
    2. Introduce the F&B Associate that will serve the guest.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
    5. Escorts on departure.
  1. Guest Delight and Retention
    1. Establishes relationships with guests to delight and gain loyalty.
    2. Ensures guest recognition programmes are maintained.
    3. Actively obtains feedback from guests to improve services and facilities.
    4. Drives customer delight and retention by being a role model in delighting guests in every single interaction.
    5. Maintains a database of regular/loyal guests complete with their contact numbers and preferences.

Employment Type : Full Time


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Provides immediate maintenance management of hotel facilities during shift, which covers electric power generation, water production by desalination process, wastewater treatment, heating, ventilating and air conditioning.

Supervises all sections of hotel Engineering; Plants and Building Maintenance, Electromechanical, Diesel Engines, Projects and Construction, Garden, Grounds and Landscaping and Waste Management.

Oversees the Garden Supervisor, Technicians, Project Lead man, Electromechanical Technician, Diesel Mechanic and Pool Attendant in their performance of day to day activities to achieve departmental goals and objectives.

Actively participates as member of the Crisis Management Team, Seda Abreeza HACCP Committee and Occupational Safety and Health Committee.

Reports to the Engineering Manager and coordinates to Department Heads, Duty Manager and Engineering Staff on related observation that concerns hotel’s areas/facilities and equipment conditions, safety and health, energy, water and other utilities conservation.

Makes sure those materials, components, parts, supplies and tools needed in performing daily tasks are available and functioning at all times.

Oversee and makes sure that technicians keep company assets and equipment in good order and condition, ready for use at all times

Performs other related tasks as may be required by management from time to time.


Employment Type : Full Time


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Experienced Project Architect Manager to oversee the design and execution of construction projects for our Hotels Group.

Meeting with clients and stakeholders to discuss the initial construction design, inputs preparing budgets, creating the final design, and overseeing the entire construction process from start to finish, to ensure adherence to design.

With in-depth knowledge of architectural design, experience with project management, and excellent communication skills.

Able to translate the ideas into a fully built design on time and within budget.

Project Architect Responsibilities:

  • Meeting with clients and stakeholders to discuss construction designs.
  • Drafting building plans for commercial, industrial, and residential construction projects.
  • Preparing budgets, material documents, and specification lists for client approval.
  • Acting as an intermediary between the company and the construction team in relation to design.
  • Visiting the site regularly to ensure construction adheres to the project design and state regulations.
  • Creating progress reports, time schedules, and revised budgets.
  • Conducting a final inspection after the project is complete.

Project Architect Requirements:

  • Bachelor's degree in architecture, design, or similar.
  • Architecture certification / license.
  • Portfolio of completed projects.
  • Advanced knowledge of drafting software including AutoCAD and SketchUp.
  • Excellent communication and reporting skills.
  • Ability to translate concepts into functional construction designs.
  • Advanced project-management skills.
  • Ability to coordinate with multiple stakeholders on a daily basis.
  • Knowledge of construction costs and time frames.
  • UAP Membership is an advantage.

Employment Type : Full Time


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Job Summary/Purpose:

To ensure repeat and continuous business by managing exiting accounts and developing new accounts that will patronize, promote and sell the Company.

Responsibilities and not limited to:

  • Conducts regular sale calls to accounts to ensure that sales target are met.
  • Conducts telemarketing to accounts to offer available rooms and promos to meet sales quota.
  • Maintains good and productive business relationship with new and existing accounts by sales visits, product presentation, and entertainment, correspondence by fax or e-mail, and telephone calls.
  • Ensures that accounts are always updated with hotel promos and developments through on-time and sufficient collateral distribution.
  • Ensures client’s knowledge about the hotels’ background, facilities, services and promos are accurate by conducting product updates.
  • Monitors and ensures actual room-night production and revenues generated by accounts will contribute to the department’s set quotas.

Qualifications:

  • Physically fit.
  • Neat and well-groomed.
  • Pleasant appearance and personality.
  • Very fluent in spoken and written English.
  • Speaks, thinks clearly and can express with confidence.
  • 1-2 years working experience in an international class hotel.

Others:

  • With honesty and integrity
  • With passion to delight people
  • Friendly, courteous and respectful
  • Can provide efficient and consistent service delivery.
  • Hospitable and service-oriented
  • Attentive to details and is quality-conscious

Employment Type : Full Time


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To supervise the overall sales effort of the hotel, including developing new accounts, maintaining existing accounts, rate and inventory management, supervision of sales related personnel, implementation of sales and marketing strategies so as to maximize profits of the hotel while maintaining guest and associate satisfaction.


Employment Type : Full Time


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Assist the Assistant Director of Rooms in administering front office functions and supervising  staff on a daily basis. The Assistant Front Office Manager work closely with other departments, and management to resolve any major issues faced during operations and ensures compliance with current policies, standards, and procedures. He/She monitors the front office team to make sure all guests and employees receive prompt and personal recognition and establishes performance and development goals for team members.


Employment Type : Full Time


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About Seda Nuvali

Seda Nuvali is a part of Ayala Land Hotels and Resorts Corporation, known for providing exceptional hospitality experiences. They prioritize a positive work environment with opportunities for growth within the company

The Role

The Housekeeping Supervisor at Seda Nuvali plays a vital role in ensuring the cleanliness, comfort, and overall guest satisfaction within the hotel. You will be responsible for leading and motivating a team of housekeepers to deliver exceptional service that upholds Seda's high standards.

Responsibilities

  • Oversee the daily housekeeping operations, ensuring timely and efficient cleaning of guest rooms, public areas, and back-of-house areas.
  • Maintain high standards of cleanliness and hygiene by implementing quality control measures and conducting inspections.
  • Train, motivate, and coach housekeeping staff, ensuring they possess the necessary skills and knowledge to perform their duties effectively.
  • Prepare work schedules, assign tasks, and delegate responsibilities to housekeeping personnel.
  • Address guest concerns related to housekeeping promptly and professionally.
  • Ensure adherence to housekeeping safety standards and protocols.
  • Liaise with other departments to ensure smooth operations and guest satisfaction.
  • Prepare and submit reports on housekeeping operations and staff performance.

Qualifications

  • Minimum of 2-3 years of experience in a housekeeping supervisory role within a hotel environment.
  • Strong leadership and interpersonal skills with the ability to motivate and coach a team.
  • Excellent communication and problem-solving skills.
  • Proficient in housekeeping operations, cleaning procedures, and guest service standards.
  • Impeccable attention to detail and a commitment to maintaining high standards of cleanliness.
  • Ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Experience in using hotel housekeeping software is a plus.

Employment Type : Full Time


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About Seda Nuvali

Seda Nuvali, a part of Ayala Land Hotels and Resorts Corporation, is a renowned hospitality establishment dedicated to providing exceptional guest experiences. They foster a positive work environment that prioritizes growth and development for their valued employees

The Role

As the Sales Manager at Seda Nuvali, you will be a strategic leader responsible for driving revenue growth and exceeding sales targets for the hotel. You will spearhead the development and execution of effective sales strategies, fostering a high-performing sales team to achieve exceptional results.

Responsibilities

  • Develop and implement comprehensive sales plans and strategies to achieve and surpass revenue goals.
  • Lead and manage a team of sales professionals, providing coaching, motivation, and guidance to maximize their performance.
  • Identify and target new business opportunities through relationship building, client prospecting, and market research.
  • Negotiate and close contracts with corporate clients, travel agencies, and other partners.
  • Oversee the development and maintenance of strong client relationships.
  • Manage and analyze sales data and reports, identifying trends and areas for improvement.
  • Collaborate with other departments, such as Marketing, Events, and Rooms, to ensure a cohesive guest experience.
  • Oversee and manage the sales budget, ensuring efficient resource allocation.
  • Stay updated on industry trends and competitor activities to adapt and refine sales strategies.

Employment Type : Full Time


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About Seda Nuvali

Seda Nuvali, part of Ayala Land Hotels and Resorts Corporation, is a renowned establishment known for providing exceptional guest experiences and delivering high-quality events. They offer a positive work environment with opportunities for growth within the dynamic hospitality industry

The Role

The Events Associate at Seda Nuvali plays a crucial role in supporting the successful execution of various events, from conferences and meetings to weddings and social gatherings. You will work closely with the Events Team to ensure every event runs smoothly and exceeds client expectations.

Responsibilities

  • Assist the Events Team in the planning and coordination of events, including initial inquiries, venue selection, menu planning, and vendor coordination.
  • Provide excellent customer service to event clients, addressing inquiries, concerns, and ensuring their satisfaction throughout the planning process.
  • Create and maintain detailed event timelines, logistics plans, and budgets.
  • Manage and prepare event materials, including proposals, contracts, and invoices.
  • Assist with the setup and breakdown of event spaces, ensuring adherence to client specifications and safety protocols.
  • Communicate effectively with internal departments (e.g., Culinary, Housekeeping, Audio/Visual) to ensure seamless event execution.
  • Provide on-site support during events, resolving any issues that may arise and ensuring guest needs are met.
  • Assist with post-event tasks such as collecting feedback and finalizing event documentation.

Employment Type : Full Time


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